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AI Agents

Orbit AI Agents are autonomous conversational agents that handle voice calls, chat messages, and multi-channel workflows without human intervention. Powered by LangGraph state machines and connected to your business tools, agents can qualify leads, handle support tickets, schedule appointments, and more.

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How It Works

User Message → Orbit API → Agent Runtime → LLM (via Portkey) → Tool Calls → Response
                                ↓
                         State Graph (LangGraph)
                                ↓
                     Memory / Context / Tools
  1. Inbound trigger — a user sends a message or calls a number routed to an agent
  2. State evaluation — the agent runtime loads the conversation state and determines the next step
  3. LLM reasoning — the agent sends context to the LLM gateway for a decision
  4. Tool execution — the agent calls tools (APIs, databases, functions) as needed
  5. Response — the agent replies to the user via the appropriate channel

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Agent Types

TypeDescriptionChannels
Voice AgentReal-time phone conversations with STT/TTSVoice
Chat AgentText-based conversationsSMS, WhatsApp, RCS, Viber
Omnichannel AgentHandles multiple channels with shared contextAll
Router AgentClassifies intent and routes to specialized agentsAll

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Key Capabilities

  • Multi-turn conversations — maintain context across messages with persistent memory
  • Tool calling — invoke APIs, query databases, trigger workflows
  • Guardrails — content filtering, PII redaction, and safety limits via Portkey
  • Handoff — seamlessly transfer to human agents with full context
  • Multi-language — converse in 30+ languages with automatic detection
  • Analytics — track resolution rates, latency, and cost per conversation

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Quick Example

Create a simple FAQ agent with the Node.js SDK: 
import { Devotel } from '@devotel/sdk';

const client = new Devotel({ apiKey: 'dv_live_sk_...' });

const agent = await client.agents.create({
  name: 'FAQ Bot',
  model: 'gpt-4o',
  instructions: 'You are a helpful FAQ bot for Acme Corp. Answer questions about our products and services.',
  channels: ['sms', 'whatsapp'],
  tools: ['knowledge_base'],
});

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Next Steps